Monika Kazimierczak

Head of Customer Success / Matched Betting Expert

Monika Kazimierczak is a skilled Customer Success Manager and matched betting expert who’s been with ProfitDuel and OddsMonkey since March 2023. In her role, she leads the customer service team, ensuring smooth operations and top tier support for all users.

A seasoned matched bettor since 2017, Monika has a deep understanding of the industry, having personally earned around $300,000 through matched betting. Her experience, combined with her hands-on approach to problem-solving, has made her a valuable asset in driving customer success and fostering a strong community.

Experience

2017: Monika began matched betting, generating substantial personal earnings of approximately $300,000, making her one of the most successful matched bettors in the field.
2018 - 2019: Monika served as a Moderator and Customer Service Advisor for Team Profit, where she handled community engagement and customer service, strengthening her role as a leading figure in the matched betting community.
2021: Monika was awarded Employee of the Year at Outplayed.com for her outstanding contributions to customer service, where she led efforts to transform the team's ethos and approach.
2021 - Present: As Customer Service and Social Team Manager at Outplayed.com, Monika has overseen the growth and management of the customer service team, improving performance through mentorship and leadership.
2023 - Present: Monika joined ProfitDuel / OddsMonkey as the Head of Customer Success, where she has been leading customer support, boosting growth marketing and helping members earn $1,000s in monthly profits along the way.

Expertise

Matched betting
Sports betting
Customer Success and Retention
Affiliate marketing
Growth Marketing

A Quote from Monika

"I'm really happy to have helped so many people make money online since I joined ProfitDuel as Head of Growth & Retention back in March 2023. Along the way, I’ve been looking after our customer service, getting stuck into growth marketing, and solving any issues that pop up.

With my experience, I’ve been able to guide thousands of our members through their matched betting journey, sharing helpful content, videos, and offering support whenever needed. My main goal is always to make sure our users have the best experience possible, and utlimately earn as much as they can."